Payment and cancellation conditions





Reservation

In order to book a spot at a particular event, one must always pay a booking deposit in advance.
For a particular event to actually take place, it is necessary to reach a minimum number of booked participants well in advance.
Capacity of the courses is limited; after this capacity is exceeded, your money will be refunded.

Issuance of an invoice

The participant is obliged to report without undue delay, but no later than 15 days after his registration, that he will need to have and invoice issued and to communicate his invoice credentials, via the form provided, by email or by telephone. A later requests will not be accepted.

Method of payment

Deposit must be paid in advance to reserve your place.
Full payment must be paid before the event starts or before the start of the first lesson of and ongoing course and it is required for you to participate in the event.
Payment can be made in the following ways:

- in cash at the reception

- by transferring the money to an account


Single entries for the evenings or regular lessons are paid directly to the lecturer.
Subscriptions and workshops are paid at the reception.
All the payment information will be sent by email, or you can find it in the information about given event.

Arrival at a course physically held in our spaces

The participant is obliged to arrive at the beginning of the course in time and well in advance so that the attendance is completed smoothly and it is possible to start on time. A suitable time may be 15 minutes before the start. If the participant is late, he is obliged to inform us by phone and tell us the estimated time of arrival or arrival. However, even in such a case, that should never exceed 10 minutes after the start for shorter lessons and 30 minutes after the start for full-day seminars.

The participant is also obliged to bring with him all other requisites for entering the course, such as any remaining payment in full or any other materials and documents, in case they were required to enter the specific course.

Cancellation of participation before the event
The deposit you’re paying for place reservation is non-refundable and acts as a pledge to come to the event. This deposit especially covers cases where you can’t come due to you getting sick, due to unforseen time unavailability, travel complications and other reasons of you not coming to a course or an event, including situations such as your quarantine.

When a participant is cancelling participation at an event a cancellation fee is being applied. The amount is the same as the amount of the deposit paid. The deposit paid is never refunded no matter the reasons for the cancellation. This deposit especially covers cases where you can’t come due to you getting sick, due to unforseen time unavailability, travel complications and other reasons of you not coming to a course or an event.

Cancellation of the participation during the event

When the participation is interrupted during the event on the part of the participant, the payment is not refunded.

Cancellation of participation at an individual session

When a participant is cancelling participation at an individual session less than a week before the date of the session, the participant is bound to pay its full price or send someone else to attend the session instead of himself. This hold whatever the reasons for the cancellation might be.

Handling fees

For actions beyond the standard smooth course of signing up, payment and participation in the course, the participant may be charged a handling fee. The amount of such a fee depends on the nature of the activity or agreement beyond the ordinary. However, the minimum amount of such a fee is EUR 6.

Cancellation of the course

In case of the cancellation on the part of Druna, the participant is entitled to recover all the payment, or the amount corresponding to the extent of cancellation.

Validity of the subscription and pass

Subscriptions to regular courses and pass for 10 entries are valid for a particular person, they cannot be used by anyone else.
Validity (time limit) of the subscription or pass cannot be extended. After expiration of the period for which they are issued, they cannot be used and the unused rest cannot be refunded.


Unless specified otherwise, the following payment and cancellation conditions are valid for all the events organized by Druna.

Change in the price of accommodation, meals, consultations and other mediated services

If the price of accommodation, meals, consultations or other services mediated by us is stated in the event description or elsewhere, the price may change with regard to the fact that the price is changed by the final supplier of the service (hostel, cook, consultant, etc.). In such a case, the subscriber is not entitled to request the service at the original price before the change. This point concerns in particular events that span multiple installments over a longer period.

Change of venue

The venue can be changed to another within the same city. In that case, there is no right to a refund of the paid course fee or part thereof, or to its transfer to another event etc.