Payment and cancellation conditions

Reservation

In order to book a spot at a particular event, one must always pay a booking deposit in advance.

For a particular event to actually take place, it is necessary to reach a minimum number of booked participants well in advance.

Capacity of the courses is limited; if we receive a reservation deposit after this capacity has been exceeded, your money will be refunded.

A reservation lasts until the start of the event. After that, the place can be occupied by another participant. In this case, the original reservation deposit will be forfeited.

Issuance of an invoice

The participant is obliged to report without undue delay, but no later than 15 days after his registration, that he will need to have and invoice issued and to communicate his invoice credentials, via the form provided, by email or by telephone. A later requests will not be accepted.

Method of payment

Deposit must be paid in advance to reserve your place.
Full payment must be paid before the event starts or before the start of the first lesson of and ongoing course and it is required for you to participate in the event.

Single entries for the evenings or regular lessons are paid directly to the lecturer.
Subscriptions and workshops are paid at the reception.
All the payment information will be sent by email, or you can find it in the information about given event.

Arrival at a course physically held in our spaces

The participant is obliged to arrive at the beginning of the course in time and well in advance so that the attendance is completed smoothly and it is possible to start on time. A suitable time may be 15 minutes before the start. If the participant is late, he is obliged to inform us by phone and tell us the estimated time of arrival or arrival. However, even in such a case, that should never exceed 10 minutes after the start for shorter lessons and 30 minutes after the start for full-day seminars.

The participant is also obliged to bring with him all other requisites for entering the course, such as any remaining payment in full or any other materials and documents, in case they were required to enter the specific course.

Should the participant arrive to the course without a sufficient amount of cash to completely pay the rest of the course, he won’t be admitted to the event and the deposit he paid forfeits as a cencellation fee.

Cancellation of participation before the event
The deposit you’re paying for place reservation is non-refundable and acts as a pledge to come to the event. This deposit especially covers cases where you can’t come due to you getting sick, due to unforseen time unavailability, travel complications and other reasons of you not coming to a course or an event, including situations such as your quarantine.

When a participant is cancelling participation at an event a cancellation fee is being applied. The amount is the same as the amount of the deposit paid. The deposit paid is never refunded no matter the reasons for the cancellation. Forfeiture of the deposit is not a reason to provide discounts for other events or other dates of the same event, nor is it possible to transfer the deposit to them. This deposit especially covers cases where you can’t come due to you getting sick, due to unforseen time unavailability, travel complications and other reasons of you not coming to a course or an event, including situations such as your quarantine.

Cancellation of the participation during the event

When the participation is interrupted during the event on the part of the participant, the payment is not refunded. The stands also for ongoing courses and trainings comprised of multiple seminars.

Should a participant miss a class of an ongoing course, a part of an event or an installment of a series, he cannot come make up for them – nor in the same course, nor in another parallel course, nor in another run of the same course.

Cancellation of participation at an individual session

When a participant is cancelling participation at an individual session less than a week before the date of the session, the participant is bound to pay its full price or send someone else to attend the session instead of himself. This hold whatever the reasons for the cancellation might be.

Violating an agreement from the participant’s side

In case an agreement if a part of the conditions to participate at an event or in case such agreement has been made individually with the participant (i.e. payment until a set date, participation at the whole training etc.) and the participant doesn’t fulfill or breaks the agreement, the participant’s right to attend the rest of the event (that means also the remaining installments of a multi-part event etc.) forfeits, latest to the moment of not-fulfiiling or breaking the agreement. In case the participants expresses to not fulfill or break the agreement before doing so, the right forefeits already to that moment. At the same time any payments paid to that date are non-refundable and forfeit as cancellation fees. Even in that case any agreements that can still be fullfiled stand (i.e. paying money due etc.). The organiser has the right to use payment which the participant paid in relation to other event to cover unfulfilled agreements with the participant and to not provide the service or item for which the payment was originally made.

Handling fees

For actions beyond the standard smooth course of signing up, payment and participation in the course, the participant may be charged a handling fee. The amount of such a fee depends on the nature of the activity or agreement beyond the ordinary. However, the minimum amount of such a fee is EUR 6.

Exchange rate losses and transfer fees

If a participant transfers an amount denominated in a particular currency in a currency other than the currency in which it was denominated, the participant shall be fully responsible for ensuring that sufficient funds are received in the currency in which the amount was denominated.

If there is a bank fee associated with the transfer, the participant shall always pay the fee themselves (e.g. by setting the fee payment mode to „sender“) and if that is not possible, then they sahll top up the payment by an amount to cover the fee charged on our side.

If we receive either less than that amount or there are fees associated with the transfer on our side that are no longer covered by the participant’s payment, the participant agrees to pay the amount and cover the fees. In this case, the participant again bears the cost of this additional payment.

In the event of an erroneous payment by the participant or any other reason for sending a payment back, the maximum amount sent back shall always be the amount received, less any fees associated with the transfer. For example, if the participant sent 10 Euro, the amount received is 230 CZK and the bank charges for the transfer back are 100 CZK, a maximum of 130 CZK is sent back.

Cancellation of the course

In case of the cancellation on the part of Druna, the participant is entitled to recover all the payment, or the amount corresponding to the extent of cancellation.

Validity of the subscription and pass

Subscriptions to regular courses and pass for 10 entries are valid for a particular person, they cannot be used by anyone else.
Validity (time limit) of the subscription or pass cannot be extended. After expiration of the period for which they are issued, they cannot be used and the unused rest cannot be refunded.


Unless specified otherwise, the following payment and cancellation conditions are valid for all the events organized by Druna.

Change in the price of accommodation, meals, consultations and other mediated services

If the price of accommodation, meals, consultations or other services mediated by us is stated in the event description or elsewhere, the price may change with regard to the fact that the price is changed by the final supplier of the service (hostel, cook, consultant, etc.). In such a case, the subscriber is not entitled to request the service at the original price before the change. This point concerns in particular events that span multiple installments over a longer period.

Change of venue

The venue can be changed to another within the same city. In that case, there is no right to a refund of the paid course fee or part thereof, or to its transfer to another event etc.